Business Review

My personal opinion is that a trainer should be   strong in practicing empathy and problem solving skills so that they can identify and understand the 'actual problem that's there' and have a 'solution that's relevant to the participants and their reality'. This has always dictated my homework/preparation and content development process and has helped me create engagement during the sessions too even when my public speaking skills are 'just average' and I've seen more certified trainers and excellent public speakers struggling with engagement or/and staying relevant.  Companies mostly don't invest much in post training anchoring of   behavior change that in my opinion impacts the long term results. And without that I personally believe that no training can bring a behavior change in the long term.  There's an excellent book called 'know can do' on this that I would say all trainers must read.

There is one thing that we practiced a lot in this course is called 'sensory acuity'. Being able to notice that has helped me become aware (or conscious) of how and what my participants are going through during an activity or in general. So this has helped me in bringing up relevant and on point questions during debriefing sessions. Also, you get to understand the language pattern of your participants. I've done one training assignment after that and there is an interesting observation that there was a dominant language pattern among participants and it highly reflected their culture. Being aware of that and trying to 'mirror and match' that has helped me develop an amazing rapport with them.