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What skills and training would any of you deem essential for a trainer? I.e. qualifications, skills, training for a trainer, certifications, etc. (Maybe we can derive a general common list out of this)?


My personal opinion is that a trainer should be  strong in practicing empathy and problem solving skills so that they can identify and understand the 'actual problem that's there' and have a 'solution that's relevant to the participants and their reality'.

This has always dictated my homework/preparation and content development process and has helped me create engagement during the sessions too even when my public speaking skills are 'just average' and I've seen more certified trainers and excellent public speakers struggling with engagement or/and staying relevant. 

Companies mostly don't invest much in post training anchoring of  behavior change that in my opinion impacts the long term results. And without that I personally believe that no training can bring a behavior change in the long term. 

There's an excellent book called 'know can do' on this that I would say all trainers must read.

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What's the difference between teaching and training scientifically?

Answer: The simpler version of the answer to the question lies in psychology, not physiology. Training means to build a subconscious memory while teaching means to generate a conscious thought.  Why and how both can be taught and trained and is not at all a scientific way of approaching this subject.  Let's talk about training. The training of the human being requires a conscious routine of events to create a subconscious memory. Training happens through a carefully chosen process to occur subconsciously. some people have a focal point that doesn't move that easily (we can talk about that in the next topic) so they transfer the conscious knowledge a little sooner to their subconscious memory. And some require a little more time however the technique is the same.The subconscious memory is the only factory which stores the synapse of the origin and sequence as well of all the instructions needed to get the job done within the least amount of time. The conscious brain has ...
Customer Services: The shore up and guidance provided by an organization to those populace who buy or use its products or services - AAA